8:30am to 5:00pm, Monday to Friday

Support

The software is what runs the till. This is everything that makes it work on day one, and keeps working after - included with a licence by business type, and available on the rest.

Setup and configuration

Your items, prices and business type are loaded before you ever ring up a sale - not left for you to work out from a manual.

Data import

Your existing item list, prices and customers, brought in from a spreadsheet or an export from your old system - so you are not retyping a stock list by hand.

Installation

We install the software on your registers and connect any hardware - a printer, a cash drawer, a scanner - so it is working before we leave the site.

Training for your staff

Whoever runs the till learns to ring up a sale, process a return and pull a report, without having to ring us for the ordinary things.

Reports

Your sales, not a drawer of receipts

Every licence keeps a record of what sold, when, and by whom. Pull a report for a day, a week or a month whenever you need one - month-end should not be a guess.

If you already use an accounting package, tell us when you ask for a quotation and we will confirm what can be exported before you buy, rather than after.

Ask about your accounting system

Things people ask us to check first

  • Whether prices include or exclude VAT
  • How many registers need to report into one place
  • Whether stock needs to track by size, colour or weight
  • Whether you take card payments and how they should reconcile
Pricing

What renews, and what costs extra

Nothing arrives as a surprise on an invoice. Here is the yearly renewal on software you buy once, and everything priced separately from a licence.

Maintenance and support renewal TT$450.00 a year PopUpPOS and SmartSale POS only - covers updates and new features, reinstalling on a replacement or upgraded device, e-mail, phone and remote support, refresher training, and small configuration changes. See what's included. A licence by business type includes three months free, with no automatic renewal after.
Additional register licence TT$2,500.00 per additional register, one-off
Pharmacy prescription module TT$3,000.00 one-off, added to the Pharmacy licence
Cloud access and real-time backup TT$750.00 a year optional, for any PopUpPOS or SmartSale POS version
Receipt paper rolls Price on request

Prices are in Trinidad and Tobago dollars and exclude VAT. Prices are subject to change without notice.

Support

When something stops working

We are at 91 Old Southern Main Road, Edinburgh Village, Chaguanas - not a call centre in another time zone. Ring us during 8:30am to 5:00pm, Monday to Friday and you get somebody who knows the software you are running.

  • Phone support during working hours
  • Three months of free support with every licence by business type
  • Covered support all year on PopUpPOS and SmartSale POS while the renewal is paid
  • Site visits where the problem needs hands on the hardware

Common questions

Whether the price is a subscription, what happens after the free support period, and how many registers one licence covers - all answered.

Read the questions and answers

Tell us about your business and we will tell you what to buy

A written quotation, the VAT-inclusive figure, and an honest answer about which licence fits - including whether you need any hardware at all.